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Porter Airlines Pet Policies
Porter is pleased allow your cat or small dog to travel with you in the aircraft cabin, in an airline-approved carrier, provided the carrier fits under the seat in front of you.
Designated service animals for special needs passengers are always permitted onboard with proper documentation. [AMZ asins='B00QHC01C2,B00AAPGA2W,B000633ZOY,B0B77BRG75']
No pets are permitted in the baggage compartment of any Porter flight.
Pets Travelling in the Aircraft Cabin
Porter is pleased to provide the benefit of allowing your small pet travel with you in the aircraft cabin. Pet travel is restricted to house cats and small dogs that can comfortably manoeuver inside an approved carrier during flight. For operational and comfort reasons, Porter limits the number of pet carriers allowed in the cabin to two at any one time.
Please contact the Call Centre to confirm reservation availability for your pet on your desired flight prior to booking your own ticket. Reservations for pet travel are required at least 12 hours before departure. We recommend reserving as far in advance as possible to ensure availability.
Please note that aggressive or distressed pets may be denied transport at Porter's discretion.
The cost for transporting your pet in the cabin is 50 CAD/USD per direction. Standard fare class change and cancellation rules apply.
No pets are permitted in the baggage compartment of any Porter flight.
A maximum of one carrier per passenger is allowed, and only one pet is permitted in a carrier.
Pets must travel with an adult, fare-paying passenger. Unaccompanied minors may not travel with a pet.
Passengers travelling with infants may not also travel with pets.
In order to make sure the carrier fits under the seat, you must make certain your pet and carrier fit the following criteria:
Maximum allowable weight of pet and carrier = 10 kg (22 lb). Weight is included in standard per passenger baggage limits.
Maximum carrier size allowed:
Hard-sided: Height 23 cm; width 40 cm; Length 55 cm;
(9 in x 15.5 in x 21.5 in)
Soft-sided: Height 27 cm; width 40 cm; Length 55 cm;
(10.5 in x 15.5 in x 21.5 in)
Carriers not meeting the dimensions will not be accepted.
Pet carriers count as the one standard article of carry-on baggage permitted onboard. Passengers traveling with pets will only be allowed one additional personal item, not to exceed 43 cm x 16 cm x 33 cm (17 in x 6 in x 13 in) and weighing less than 9 kg (20 lbs). All other baggage must be checked. Pets cannot travel unaccompanied. To avoid disappointment, you must pre-book your pet on your flight via Porter's website or calling the Porter Call Centre at 1-888-619-8622 at least 12 hours prior to your scheduled departure time. Passengers travelling with pets will be unable to check-in online and must see a customer service agent upon arrival at the terminal.
Additionally, pets must remain in their carriers from the point at which they undergo security screening until arrival at final destination. Failure to do so will result in future pet travel being denied by the airline.
Important Information
Flights with other airlines
Passengers who purchase tickets for connecting travel on a flight with another airline may be subject to the pet travel policy and other rules of that airline and should make themselves aware of those rules.
International flights
If you are taking your pet out of the country or bringing your pet into Canada, you are responsible for meeting all customs and/or regulatory entrance/exit requirements. Pets in poor health may be denied entry into the United States. Most pets travelling to the United States require a health certificate from their veterinarian as well as proof of a rabies vaccination in the past 12 months.
You should arrive at least 90 minutes prior to your flight with a pet. Your pet may require additional screening prior to proceeding to passenger screening.
Please note that some airports may require that pets remain in their carriers at all times. In addition, there are sometimes extenuating circumstances causing extensive flight delays, placing additional stress on the pet.
Pets in Porter Lounges
Pets are allowed in Porter Lounges only under the following conditions:
Pets must remain with the owner and kept in the pet carrier at all times;
The pet carrier must be leak proof and well ventilated;
No part of the pet may extend outside the pet carrier.
Holiday restrictions
If a passenger is travelling with a pet, the pet's carrier will serve as the single piece of allowable carry-on baggage between December 15, 2011, and January 8, 2012.
Note that applicable dates may change and be enforced without notice.
Service animals
Porter's in-cabin pet policy does not include professionally-trained service animals. Please see Porter Service Animal rules for additional information
Passengers with pet allergies
Passengers with allergies to pets who prefer not to be seated adjacent to a pet during flight are advised to notify the check-in agent prior to departure. Reasonable efforts will be made to move you or the pet and pet owner to seats which may provide some relief.
Limitation of liability
Porter will not accept responsibility for any event of loss, delay, injury, sickness or death of any pet or service animal accepted for transportation.
Porter takes no responsibility for the care or feeding of your pet while in any Porter lounge facilities or in transit.
Special Service Requests
Porter is pleased to offer the following service to passengers with special needs. Please contact the Call Centre for further information about Special Service Requests at 1-888-619-8622.
Service animal (SRVA) - Service dogs are accepted on board the aircraft free of charge and must travel at the feet of their owner. Passengers travelling with their service animal should carry service animal support documentation for presentation to authorities during their travel.
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