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Pacific Coastal Pet Policies
Pet Travel
Pacific Coastal Airlines is proud to support the safe and humane travel of all animals we accept for transportation. Before travel, all customers are required to complete the applicable checklist; either, "Animals as checked baggage" or "Animals as Cargo" together with one of our service professionals.
To familiarize yourself with the checklist the best applies to your animal's type of travel, please click on the checklists below. Copies will be provided during check-in. [AMZ asins='B00QHC01C2,B00AAPGA2W,B000633ZOY,B0B77BRG75']
Check-lists in PDF format:
Please click here for the Animals as Checked Baggage Checklist
Please click here for the Animals as Cargo Checklist
If you plan on travelling with your pet, please contact us at 1-800-663-2872 so that we may be better prepared for your check-in.
Need a kennel for travel? Please review SkyKennel Supply for information on air-travel-standard kennels.
Pacific Coastal does not lend or provide kennels.
Live Animal Sizing Chart (as checked Baggage or shipped as Cargo)
PDF Link: Airline Limitations and Live Animal Sizing Chart
Carry-on Pets in Cabin
Pacific Coastal Airlines accepts small pets for travel in the cabin for a fee of CAD 30.00/kennel, each way (limit one kennel per customer). Pet kennels may be hard-sided or soft-sided (airline travel approved) and must fit within the under-seat dimensions of the aircraft (12" X 12" X 12" or 30.5cm X 30.5 cm X 30.5 cm). The maximum allowable weight of the pet and kennel combined is 25lbs/11kgs. Pets carried on board will be factored into your carry-on baggage allowance. See our Carry-On Baggage section.
Checked in Pets:
We will accept pets as checked baggage up to a total weight of 60 lbs/27 kg (including pet and kennel) and to a maximum dimension of 36" X 25" X 27". Fees are applied based on mileage, as follows:
Zone 1: Vancouver & Victoria
Zone 2: Campbell River, Comox and Powell River
Zone 3: Port Hardy, Williams Lake, Cranbrook and Trail
Zone 4: Bella Bella, Hakai Pass, Rivers Inlet, Ocean Falls, Klemtu *more inlets upon inquiry
Zone 5: Masset, Bella Coola & Anahim Lake
Charges are calculated on a per kennel basis. Charges apply for empty kennels apply unless the kennel has been dismantled. In this case, regular checked baggage processes will apply. All checked pets must be in a hard-sided kennel (no wire cages) to protect them in case of luggage shifting during the flight.
What if my pet is larger?
All pets exceeding 60 lbs/27 kg and/or 36" X 25" X 27" will be handled as Cargo. Please contact our Cargo Department at 1-800-663-2872 ext. 2360 for details.
Passengers are allowed up to 50 lbs/23kgs of free checked baggage in addition to their pet. Although we do place a priority on live animals travelling on your flight, the kennel charge does not guarantee the transportation of your pet. To guarantee your pet will travel on the same flight, please see our section on Guaranteed Baggage below. You can use the following guidelines to estimate the number of seats needed to guarantee your pet.
Kennels having dimensions up to, but not exceeding 40" X 27" X 30" will be guaranteed with the purchase of 1 baggage seat
Kennels having dimensions exceeding 40" X 27" X 30" up to 48" X 32" X 35" will be guaranteed with the purchase of 2 baggage seats
Guaranteed Baggage
To avoid the possibility your baggage follows you on a subsequent flight, baggage seats are available for purchase through our reservation department or your local Travel Agency. Baggage seats will guarantee up to 200lbs or 91kgs of baggage, with no restriction on the number of pieces. Please consult your travel agent or our reservation staff at 1-800-663-2872 for details. We suggest reviewing the Transport Canada website for general travel and safety tips.
Pets Shipped as Cargo
Any pets shipped as cargo will be accepted and processed directly with our Freight agents. For more information please contact us toll-free at 1-800-663-2872 (ext. 2360). Pacific Coastal Airlines is not able to provide over-night facilities.
Important Information
We recommend that you register your pet within 24 hours of completing your booking (minimum of 48 hours prior to flight). Pet fees are applicable at the time of booking; however, should your plans change and your pet does not travel, the pet fee is refundable. Pacific Coastal Airlines will not be responsible for any additional fees in relation to the transportation of your pet. Your kennel must be leak proof and well ventilated. If you choose a soft-sided, airline approved kennel, your pet must be completely enclosed in the zipped up kennel. Pets must remain stowed under your seat and in their kennels for the duration of the flight. The carrier must be big enough to allow your pet to sit up and turn around safely and comfortably. No part of the pet may extend outside of the kennel. The pet must remain in the kennel and the kennel must remain under the seat and closed at all times.
A customer may not travel with more than one kennel in the cabin.
Aircraft types, weight, weather and regulatory restrictions may prevent Pacific Coastal Airlines from transporting your animal to the destination.
Overnight kennel service fees may be required during transport in case of aircraft type, weight and severe weather or other conditions beyond Pacific Coastal Airlines' control (including, but not limited to an act of god, or failure to retrieve animal after a reasonable time frame). If overnight kennel services are required, no compensation is provided by Pacific Coastal Airlines. The shipper and consignee are advised of the overnight charges, and these are added to the air waybill by the station where the overnight kenneling occurs. The shipment is then rebooked on the first available flight, and the shipper and consignee are notified accordingly. All overnight charges are collected from the consignee at destination.
Service Animals
Pacific Coastal Airlines allows service animals in the cabin of the aircraft, free of charge, when harnessed and on duty. Service Animals will be required to travel at the customer's feet. Service animals are defined as animals required by a person with a disability for assistance. Service animals must be certified, in writing, as having been trained to assist a person with a disability by a professional service animal institution.
Due to the smaller dimensions of our aircraft, we may not be able to comfortably accommodate large service animals on certain flights. Therefore, we recommend you pre-register your service animal with us a minimum of 48 hours prior to flight so we may best accommodate your needs.
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