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JetBlue Pet Policies
JetPaws™ Pet Program and Travel Guide
JetPaws is an exclusive program designed to give owners all the tips and tools they need for a smooth trip with their pet, from start to finish. We're committed to all our customers, including the four-legged ones!
JetPaws Travel Guide
The what, where and when of traveling with your pet
List of pet-friendly establishments in popular destinations
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About JetPaws
This free program includes:
Carrier bag-tag - a special bag-tag will be attached to your pet carrier at check-in so everyone knows your pet is ready to fly.
Travel Petiquette™ - a handy list of all the social graces for pet travel.
TrueBlue points - earn 300 TrueBlue points on each flight segment when traveling with your pet. If you're not already a TrueBlue member, sign up now. It's free.
Welcome email - after booking your pet, you'll receive useful information to help you prepare for your trip.
JetPaws offers custom pet travel products for purchase including a comfy Pet Carrier designed by JetBlue and Cindy Adam's Jazzy® Park Avenue Dog and a nifty JetPaws Pet Travel Kit.
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Before you go
Check the vaccination and documentation required for each destination on your trip.
Don't forget your pet's identification tags and license.
Remember your pet carrier can not exceed 17"L x 12.5"W x 8"H and the combined weight of your pet and the carrier must not exceed 20 pounds.
Carriers must have a leak proof bottom and must be well ventilated
Soft-sided and hard-sided carriers are acceptable
Only one pet per carrier is allowed
Booking your pet
JetBlue gladly accepts small cats and dogs in the aircraft cabin on both domestic and international flights (with the exception of flights to Jamaica). Pets cannot be booked online. To book your pet, call 1-800-JETBLUE (538-2583). Pets can not be booked online.
Remember:
There is a pet fee of $125 USD each way - this has been increased in 2023 from the previous $100 fee.
The booking fee will be waived for customers traveling with a pet
We only accept small cats and dogs as pets in the aircraft cabin onboard our flights. At this time, we do not ship live animals as cargo or in the bellies of any aircraft.
The combined weight of the pet and carrier may not exceed 20 pounds.
The pet must remain inside a closed carrier while at the airport and in the aircraft.
Only four pets are allowed per flight. The fourth and final pet must be booked at the airport at the ticket counter and is available on a first-come first-served basis.
Pets cannot travel alone; they must be accompanied by a customer.
Only one pet is allowed per customer, with a few exceptions. Please contact a JetBlue representative at 1-800-JETBLUE (538-2583) for more information.
A pet will count as your one personal carry-on item
You will not be assigned an exit row or bulkhead seat, and you will be seated in a window or aisle seat.
Your pet must remain in its carrier underneath the seat in front of you for the duration of your flight.
Please note: These requirements listed above do not apply to certified service animals or emotional support animals; see further below on this page for guidelines pertaining to certified service animals and emotional support animals.
At the airport
Check in your pet at the "Full Service" counter.
At the security check-point, remove your pet and carry (or walk) it while the pet carrier is x-rayed.
Your pet and carrier count as one personal item onboard.
All pets must remain inside the pet carrier while at the airport and onboard the aircraft.
If your pet needs to relieve itself, you must exit the airport and return through security.
Travel checklist
Traveling with your pet is a breeze when you're well-prepared and informed. Use the checklist below to ensure you have everything you need for a smooth trip:
Necessary vaccinations and documentation
ID tags
Pet license
Approved pet carrier (no larger than 17"L x 12.5"W x 8"H)
Pet snacks and treats
Pet supplies for the trip
A pre-flight workout for your pet. That way they'll adapt more quickly to their new surroundings and sleep better.
FREQUENTLY ASKED QUESTIONS
What is Petiquette™?
Travel Petiquette™, the social graces of pet travel, counts the most the moment you arrive at the airport and begin your journey. We ask that you become familiar with the following regulations to make sure you and your beloved companion aren't left behind.
We recommend you check your pet in at the airport's Full-Service counter.
Pet carriers are subject to being searched by airport security authorities.
When passing through security, you will be asked to hold the pet and walk through while the carrier is x-rayed.
Your pet and carrier will count as your one personal item.
Pet must remain inside a closed carrier while at the airport and in the aircraft.
If your pet needs to relieve itself, there are designated areas at each airport for it to do so. Locations vary by airport; please ask an Airport Crewmember at the ticket counter or gate for assistance and/or directions.
How do I cancel my pet's reservation?
If you would like to cancel your pet reservation, please call 1-800-JETBLUE (538-2583) prior to departure or the fee payment will be forfeited. If you call to cancel before your scheduled departure, the fee will be returned to the original form of payment.
Where can I get the free Pet Travel Guide?
Click here to download our useful, free e-booklet featuring the ins and outs of traveling with your pet from the moment you book your flight to your arrival at your final destination; Travel Petiquette; and pet-friendly hotels, restaurants and parks plus animal hospitals in some of JetBlue's major cities.
Does my pet earn TrueBlue points if they are traveling with me?
TrueBlue members traveling with their pet will earn an additional 300 TrueBlue points for each pet fee paid.
Customers traveling with an emotional support pet or service animal are not eligible for the additional 300 TrueBlue points.
Bonus points for JetPaws fees will appear in the Customer's TrueBlue account approximately 10 days after their last flight.
What Vaccinations/Documents do I need?
Currently there are no vaccination or health/veterinarian document requirements for pets on domestic flights.
Requirements for international travel vary from country-to-country. Please review the requirements for the country you are traveling to.
Pet Vaccination and Documentation Requirements
The following information explains the requirements for pet travel within and outside the United States. It is the customer's responsibility to understand each country's pet importation requirements and acquire all proper documentation before traveling with a pet.
Traveling on domestic flights within the United States
Currently there are no vaccination or health/veterinarian document requirements for pets on domestic flights.
Traveling to the United States
A general certificate of health is not required by the Centers for Disease Control and Prevention for entry of pet dogs into the United States, although some airlines or states may require them. However:
Dogs are subject to inspection at ports of entry and may be denied entry into the United States if they have evidence of an infectious disease that can be transmitted to humans.
If a dog appears to be ill, further examination by a licensed veterinarian at the owner's expense might be required at the port of entry.
For more important information on vaccinations and importing dogs and cats to the United States click here
Traveling to/from Puerto Rico
Cats and dogs from the United States are required to have the following upon arrival in Puerto Rico:
A veterinary health certificate stating that the animals do not originate in an area quarantined for rabies.
A certificate of vaccination against rabies within six months prior to travel for pets more than four months of age.
Proper identification tags. A sturdy collar and two identification tags. The tags should include both your permanent address and telephone number, along with an address and telephone number where you can be reached while traveling.
For more important information on vaccinations and importing pets to Puerto Rico click here or call 787-796-1650.
Traveling to Aruba
Cats and dogs from the United States are required to have the following upon arrival in Aruba:
A veterinary health certificate issued from the originating country a maximum of 14 days prior to arrival. A rabies inoculation certificate issued within 30 days prior to arrival.
Animals traveling or originating from South and Central America are prohibited in Aruba.
For more important information on vaccinations and importing pets to Aruba click here
For Aruba entry-requirement contact information click here
Traveling to the Bahamas
Cats and dogs are required to have an Import Permit issued in advance by the Ministry of Agriculture, Trade and Industry (Nassau), to be brought into the Commonwealth of The Bahamas.
For the U.S. and Canada, the main provisions required for an import permit as it applies to dogs and cats are:
Pet must be over six months old
The animal must be accompanied by a Veterinary Health Certificate presented within 48 hours of arrival in the Commonwealth of The Bahamas to a licensed veterinarian for an examination.
The animal must be accompanied by a valid certificate which substantiates that it has been vaccinated against rabies within not less than one (1) month and not more than ten (10) months prior to importation for the one (1) year vaccine. For the three (3) year vaccine it must be within no less than one (1) month and not more than thirty-four (34) months prior to importation into The Bahamas.
Import permits must be acquired in advance. For more information on import permits click here
For more information on vaccinations and importing pets to the Bahamas and to apply for the import permit please click here
Traveling to Barbados
Due to the strict requirements mandated by the local government for transport of live animals, we will NOT accept pets on flights to Barbados.
In the event that you are traveling with a service animal or emotional support animal, you will be required to obtain an export health certificate as well as an import permit from the Veterinary and Livestock Services Division of the Ministry of Agriculture, Forestry and Fisheries of Barbados prior to arrival at the airport.
For more information, contact the Veterinary Services Division of the Ministry of Agriculture at 246-427-5073 or 246-427-5492 or by fax at 246-429-2143
Traveling to Bermuda
Cats and dogs are required to have an Import Permit issued in advance by the Department of Environmental Protection to be brought into Bermuda.
The main provisions required for an import permit as it applies to dogs and cats are include, but are not limited to:
A veterinary health certificate issued within 10 days before your arrival in Bermuda
The animal has been implanted with a microchip that may be read by a standard microchip reader, i.e. ISO, FECAVA, European/International or AVID-USA chip
A veterinary statement that the animal has been treated on the day of examination with an acaricidal preparation
A veterinary statement that, as best as can be ascertained by your knowledge and through questioning, the animal has not been exposed to rabies nor been present in an officially quarantined rabies area within the last 6 months.
Import permits must be acquired in advance. For a full list of requirements and information on how to obtain a permit click here, send and email to [email protected] or call 441-236-4201.
Animals arriving without proper documentation are immediately returned to country of origin, or are destroyed, at the owner's expense.
Traveling to Colombia
The following is required when transporting cats and dogs to Colombia:
An animal health certificate (original and photocopy) issued by a veterinarian, including breed, sex, age of the animal issued within eight days prior to arrival Original and photocopy of vaccination certificates (including rabies) by age and type
Pets brought into Colombia must be registered with DIAN (Customs) and then taken with the above documents to the Instituto Colombiano Agropecuario (ICA) Port Health office for a Certificate of Health Inspection. The cost of this certificate is 31,000 (approx. USD16) Colombian pesos from Monday to Friday between 8:00 AM and 5:00 PM and 46,500 (approx. USD24) Colombian pesos during night hours, Saturdays, Sundays and holidays. These prices vary according to current rates set by the ICA.
Please note: the importation of the dogs of the following breeds or crosses or hybrids of the following breeds is prohibited: Staffordshire Terrier, American Staffordshire Terrier, Pit Bull Terrier, American Pit Bull.
For cats, the importation of cats from Bovine Spongiform Encephalopathy (BSE) and other Transmissible Spongiform Encephalopathies endemic countries is prohibited
Cats and dogs leaving Colombia for the United States require the following:
An animal health certificate (original and photocopy) issued by a veterinarian, including breed, sex, age of the animal issued within eight days prior to departure.
Original and photocopy of vaccination certificates (including rabies) by age and type
The Customer should visit the Instituto Colombiano Agropecuario (ICA) Port Health Office at the airport with the pet and the following documents for inspection within 24 hours prior to departure.
The ICA will issue the Certificate of Health Inspection (Certificado de Inspección Sanitaria) valid for 24 hours which has a value of 31,000 Colombian pesos (approximately USD16) from Monday to Friday from 08:00 to 05:00 pm and evening hours, Saturdays, Sundays and holidays 46,500 Colombian pesos (approximately USD24). These prices vary according to current rates set by the ICA.
The above requirements apply to all animals traveling to and from Colombia including service animals and emotional support animals. For more information check with the ICA or USDA.
ICA
USDA
Traveling to the Dominican Republic
Cats and dogs are required to have the following upon arrival in the Dominican Republic:
The animals must be accompanied by a health certificate issued and signed by a licensed veterinarian.
The animal was examined within 30 days prior to departure and found to be free of any infectious diseases, and treated for external and internal parasites.
The animal was vaccinated against rabies. (The rabies vaccination Certificate should include date of vaccination, established period of immunity, product name and serial number.)
Upon arrival ask to speak to the animal control person who will review your veterinarian certificates and fill in the official pet entry permission form required at a cost of approximately US USD10.
For more important information on vaccinations and importing pets to the Dominican Republic click here
Traveling to Jamaica
Due to the strict requirements mandated by the Jamaican government for transport of live animals, we will NOT accept pets on flights to Jamaica.
In the event that you are traveling with a service animal or emotional support animal, you will be required to obtain an import permit from the Veterinary Services Division of the Ministry of Agriculture prior to arrival at the airport. Please note: All animals traveling to Jamaica must be rabies-free, and must never have been rabies vaccinated.
For more information, contact the Veterinary Services Division at 876-977-2489 or 876-977-2492. To secure a permit, fax a letter of request to 876-977-0885.
Traveling to San Jose, Costa Rica
Cats and dogs from the United States are required to have the following upon arrival in San Jose, Costa Rica:
A health certificate issued by a licensed veterinarian and endorsed by a Veterinary Service (VS) veterinarian
The examination for the certificate must be conducted within the two weeks prior to travel to Costa Rica.
For more important information on vaccinations and importing pets to San Jose, Costa Rica, click here
Traveling to Saint Lucia
Due to the strict requirements mandated by the local government for transport of live animals, we will NOT accept pets on flights to Saint Lucia.
In the event that you are traveling with a service animal or emotional support animal, you will be required to obtain an export health certificate as well as an import permit from the Veterinary and Livestock Services Division of the Ministry of Agriculture, Forestry and Fisheries of Saint Lucia prior to arrival at the airport.
For more information, contact the Veterinary and Livestock Services Division at 758-454-3470 or 758-454-6254 or by fax at 758-454-5932.
Traveling to Mexico
JetBlue will accept pets (small dogs and cats) for transportation to and from Mexico. Cats and dogs arriving in Mexico are required to be accompanied by:
A health certificate on headed paper along with a copy of the veterinarian's license, with date no older than five days, indicating the health status of the pet.
A vaccination card, no older than a year, specifying the application of rabies vaccine.
For more important information on vaccinations and importing pets to Mexico, click here
Traveling to St. Maarten
Cats and dogs from the United States are required to have the following upon arrival in St. Maarten:
A USDA veterinary health certificate should be issued maximum of 14 days prior to arrival.
A rabies vaccination certificate, administered between 30 days and one year before travel.
Dogs and cats from Central and South America that transit through the United States are prohibited from entry into St. Maarten.
For more important information on vaccinations and importing pets to St. Maarten click here or call (202) 244-5300.
Pet Remains
JetBlue does not accept pet remains, cremated or otherwise, in the cabin of the aircraft or as cargo.
SERVICE ANIMALS
JetBlue welcomes service animals in the cabin, at no additional charge. JetBlue will accept one service animal per qualified individual with a disability. JetBlue will make every reasonable effort to accommodate you in the event that you require the assistance of two or more service animals. You may purchase a second seat so that the animal can be accommodated in accordance with FAA safety regulations or wait until a later flight (if the animals cannot be accommodated together at a single passenger seat).
Please note the following when traveling with a service animal:
In order to provide the best accommodations, it is very helpful to advise us of your service animal prior to your flight by calling 1-800-JETBLUE.
Service animal(s) may not obstruct an aisle or any other area used for an emergency evacuation. Service animals typically should remain on the floor; however, if the animal is small and well-behaved, circumstances may permit the animal to remain in your lap during all stages of flight.
Certain unusual service animals (e.g. snakes, other reptiles, ferrets, rodents and spiders) pose unavoidable safety and/or public health concerns and will not be allowed on JetBlue flights. The release of such an animal in the aircraft could result in a direct threat to the health or safety of customers and crewmembers.
Service animals in training are not accepted.
Service animals may not occupy a seat.
Currently there are no vaccination requirements for service animals on domestic flights.
JetBlue will provide assistance to and from airport animal relief areas for customers and their service animals. Locations vary by airport; please ask an Airport Crewmember at the ticket counter or gate for assistance and/or directions.
Types of service animals
Service animals - A service animal has been through some type of training to perform a specific active function, such as path finding, picking up objects, carrying things, providing additional stability, responding to sounds, etc
Note: JetBlue will only accept service animals that are providing necessary assistance to the individual who is traveling.
Emotional Support/Psychiatric Service Animals - An emotional support or psychiatric service animal can only be used by persons with a diagnosed mental or emotional disorder and need not have specific training for that function but must be trained to behave appropriately in a public setting.
Service animals
Service animals shall have identifiers such as identification cards, other written documentation, presence of harnesses, tags or "the credible verbal assurances of a qualified individual with a disability using the animal."
Please note: documentation is not required as a condition for permitting an individual to travel with his or her service animal in the cabin unless a customer's verbal assurance is not credible.
International travel with a service animal
If you are traveling with a service animal on an international flight, please read the additional health documentation requirements here.
Emotional support animals
Emotional support/psychiatric service animals require current documentation (i.e., not more than one year old) on letterhead or prescription from a licensed mental health professional or physician* stating the following:
The customer has a mental health-related disability.
The animal accompanying the customer is necessary to the customer's mental health or treatment.
The individual providing the assessment of the customer is a licensed mental health professional and the customer is under his or her professional care.
The date and type of the mental health professional's license and the state or other jurisdiction in which it was issued.
If a customer would like to clear their emotional support animal to fly before arriving at the airport, they can fax their documentation to the Special Services Team (801) 449-2839 at least 48 hours prior to their flight. Please include the confirmation number.
*Any licensed mental health professional (e.g., psychiatrist, psychologist, licensed clinical social worker) including a medical doctor who is specifically treating a customer's mental or emotional disability.
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