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LAN Pet Policies
Transport of pets and animals
LAN transports household pets including dogs, cats, and small ornamental birds that meet the legal limitations imposed by the country they are entering and which have the proper documentation.
These animals will be kept in the aircraft's cargo area. Only trained helper animals will be allowed into the cabin and only if the route allows it.
Other types of animals (and unaccompanied pets) will only be transported via LAN's Cargo Department, LANCARGO. [AMZ asins='B00QHC01C2,B00AAPGA2W,B000633ZOY,B0B77BRG75']
Pet transport requests must be made by contacting our Call Center or at a sales office at least 48 hours before the flight for them to be confirmed.
Their transport is subject to an excess baggage charge as an extra piece of baggage under the same policies and according to the same weight charges as normal baggage, with the exception of seeing-eye dogs, helper monkeys accompanied by their owner and rescue dogs. For more information regarding this charge, contact our Call Center.
Important: Animals must be at least eight weeks old. It is the passenger's responsibility to find out about the legal and sanitary requirements and restrictions both in the destination as well as in stopover and connecting countries in their itinerary.
Seeing-Eye Dogs
This is an individually trained dog used as a guide by a person with a disability, whether they are blind, deaf of people with balance problems.
LAN allows seeing-eye dogs belonging to people with disabilities to board the plane, as long as the animal can be placed in the cabin without obstructing the aisle or other areas used as emergency exits.
These dogs must be identified by an official badge and a muzzle is recommended. Because of specific country regulations, the use of a muzzle is obligatory on flights operated by LAN Airlines and LAN Peru.
Special Baggage Information - Pets and other animals
You may transport household pets (such as dogs, cats and small ornamental birds) that meet the legal restrictions imposed by the country they are entering and which have the proper documentation. These animals will be kept in the aircraft's hold. Only service animals will be allowed into the cabin and only if the route allows it.
Other species of animals (and unaccompanied pets) will only be transported via LANCARGO.
You must bear the following in mind:
This service must be requested through our Contact Center or LAN Sales Office at least 48 hours prior to the flight since it requires confirmation.
Transport is subject to an excess baggage charge as an extra piece of baggage under the same policies and rules of charges according to weight ranges applied to pieces of normal baggage, excepting the transport of seeing-eye dogs, service monkeys accompanied by their owners and rescue dogs. For additional information please contact our Contact Center.
Animals must be at least eight weeks old.
It is the passenger's responsibility to find out about the requirements and legal and sanitary restrictions both in the destination country, as well as in stopover and connecting countries in their itinerary.
The container or cage must fulfill the following conditions:
Height: must allow the animal to stand without any part of its body touching its roof.
Width: must allow the animal to turn round (equivalent to twice its width).
Length: must allow the animal to lie down normally.
Ventilation: must have one end that is completely open (for example, the door) and have upper ventilation holes on the three other sides, as well as bars that prevent these holes being blocked by the other luggage.
The container must be labeled with the pet's name.
Material: must be resistant and unable to be destroyed by the animal, filtration-proof (with absorbent material on the floor). It must have a door with a lock (a padlock or seal) that cannot be opened by accident or by the animal from inside (cardboard boxes will not be accepted).
The container or cage must be labeled with the "Live Animals" label.
Visually or Hearing Impaired Passengers
Passengers with visual or hearing impairment may travel with a service animal free of charge and without the animal being considered as part of the baggage allowance for said flight. Only service dogs are permitted in the cabin and these must wear a muzzle, an official badge and have the sanitary documentation for the destination and transit countries. If the passenger is travelling with a companion, they may opt to carry the animal in the hold. This service must be confirmed by calling our Call Center or any LAN office 48 hours in advance. For additional information please see the section on Transportation of Pets and Animals above on this page.
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