TAP Portugal Pet Policies
TAP Portugal allows transporting animals in the cabin or the hold, depending on the weight, size and species of animal.
Each country’s laws governing the import and export of animals must be respected, and therefore the relevant embassies or consulates must always be contacted. [AMZ asins='B00QHC01C2,B00AAPGA2W,B000633ZOY,B0B77BRG75']
We strongly recommend that you consult the Direcção Geral de Veterinária [Portuguese Veterinary Authority] website, clicking on the link where you will find more detailed information about the applicable sanitary regulations for the transport of domestic animals to and from EU member states and other countries outside the EU.
Passengers are responsible for:
Submitting all the animal’s documents, such as health certificates and passports, among others;
Will have to sign a declaration for expediting live animals, which will be given to You when the animal’s transport is paid for;
Must provide food and water for the entire trip.
The booking must be made in good time
If you would like to transport your pet, you must inform us at the time of booking, or at least 24 hours before departure.
If the journey involves more than one airline, they must all authorise transporting the animal.
You will be required to provide information on the size of the carrier in which the animal is to be carried, total weight (carrier plus animal), and the species and number of animals to be carried.
Animal transport carriers must comply with TAP regulations.
Special rules apply to service animals (see the "Service Animals" section).
Animals in the cabin
Only cats and dogs are allowed in the cabin.
The maximum weight of the animal carrier plus animal is 7 (seven) kg.
The carrier may not exceed 48cm in length, 32cm in width and 25cm in height.
Each passenger may only bring one animal carrier on board. However, the carrier may contain more than one animal of the same kind.
A carrier designed to transport animals (rigid or malleable) may be used as long as it does not exceed the dimensions defined above and is water-tight (capable of retaining the animal’s body fluids).
Approval of requests for transporting animals in the cabin is subject to availability of space, the type of plane allocated and the passenger’s cabin class.
The animals must be clean, healthy, and free of odours and must not constitute a threat or disturb other passengers. Females may not be pregnant.
If the animal fulfils the cabin transport conditions and the application is approved, the animal carrier must be placed under the seat of the passenger responsible, so that it does not obstruct free movement in the cabin.
A passenger seat may not be used and the animal may never move about inside the cabin.
Transporting animals in the hold
NB: We cannot accept animals at the Lisbon check-in for transport in the cargo hold on flights to Luanda. The passenger should contact the TAP cargo department in advance.
Animals may be carried in the hold of the plane on which the passenger responsible for them is travelling, under the following conditions:
The airline is notified in advance of the animal in the hold.
The animal is transported in its own rigid carrier.
The passenger provides sufficient food and water for the entire journey since it is not possible to feed or exercise animals during stopovers.
The animal's carrier is delivered when the passenger is accepted on the flight and will be placed in the ventilated area in the plane’s hold.
Transporting unaccompanied animals is permitted. For more information, please contact the TAP Portugal Cargo department.
TAP Cargo Site: www.tapcargo.com
E-mail: [email protected]
Call Centre Portugal (Cargo): Mon to Fri 9 am – 6:30 pm
Lisbon (+351) 218 445 470
Oporto (+351) 229 449 751
Madeira (+351) 291 520 830
Azores (+351) 295 206 460
Rates for transporting animals
Service dogs
Guide dogs for the hearing or sight impaired, service dogs for those with low mobility and dogs for emotional assistance are transported by TAP Portugal free of charge and may travel in the cabin.
Those interested in this service should let us know as early as possible of the need to be accompanied by a guide dog or service dog.
Transport conditions:
Transporting a guide dog or service dog must meet the following requirements:
The animal must be on a lead.
The animal cannot move around the cabin.
It cannot occupy a seat.
It must be identified as a service dog.
It must comply with all health rules and have all the necessary legal documentation.
It must have documentation proving official training and certification. This documentation must be shown upon request.
Confirmation of dogs for emotional assistance is subject to the following conditions:
Transport request must be made at least 48 hours in advance.
The proper TAP form (INCAD) must be filled out by the passenger’s doctor. This document must be sent to fax no. 218 416 540 to be reviewed and approved by TAP Portugal’s medical team.
Booking confirmations for passengers with dogs for emotional assistance will depend on the TAP doctor’s professional opinion.
TAP complies with the regulations in force, namely:
EU Regulation no. 1107/2006 of 5 July 2006 on the rights of passengers with low mobility.
Passengers travelling to/from the US are carried according to the Code of Federal Regulations, Part 382 from the US Department of Transportation, in force since 13 May 2009.
Note: Only dogs recognised as "service animals" (SVAN) may be authorised for transport in the cabin on TAP flights to/from the United Kingdom. Animals are not accepted for transport in the hold on this route.
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