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Air North Pet Policies
Pets & Jets
Booking Your Pet's Travel
If you're planning to travel with your pet on our Boeing 737 jet or Hawker Siddeley 748 turbo prop aircraft, and you plan to carry-on your pet or send them as cargo or checked baggage, you must contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 prior to travel, to ensure space is reserved for your pet. If space is not reserved, we will base our acceptance on "first come, first served".
Pets & Jets Travel Advisory
Sunday Alberta Service
Effective immediately, Air North Cargo will be temporarily unable to ship or receive pets as cargo on ALL Sunday flights between Whitehorse <-> Calgary/Edmonton, until further notice. Any questions or concerns regarding this temporary policy may be directed to Air North Cargo 1.800.661.0407 or (867) 668.2228 ext. 2.
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Holiday Travel Advisory
All pets are shipped space available, so please book your pets travel well in advance to secure a spot by calling Air North Reservations at 1.800.661.0407 or (867) 668.2228 ext. 1.
PETS AS CARRY-ON
Boeing 737 & Hawker Siddeley 748
* Air North classifies a 'service animal' as an animal assisting a visually impaired passenger.
Can my pet travel with me in the cabin?
Yes. Certain pets may travel with you onboard in a secured soft shell kennel that fits under the seat in front of you. Must adhere to aircraft carry-on baggage dimensions.
Can I purchase a seat for my pet?
Unfortunately, no. Due to Transport Canada regulations all animals in the cabin must remain within their kennels for the duration of the flight. The kennel must be under the seat in front of the guest that is transporting the animal.
Are there limitations to the number of pets travelling per person?
Yes. Air North allows one pet per customer. Each carry-on pet must be in an approved kennel and meet carry-on baggage weight and dimensional regulations.
What types of pets are qualified for travel within the cabin?
Dogs, Cats, Rabbits, Birds
How much does it cost to ship a pet as carry-on?
Air North does not charge for your pet to travel as carry-on.
What type(s) of kennels are acceptable for carry-on?
When you travel with your pet in the cabin your pet must travel in a mesh kennel, and the kennel must fit under the seat in front of you. The kennel must allow for your pet to naturally stand and turn around. Use our Kennel Guidelines (shown further below on this page) to help ensure your pet has the room it needs.
Your pet and its kennel must not exceed set carry-on baggage limits. Click here to view limits.
Due to Transport Canada regulations, all animals in the cabin must remain within their kennels for the duration of the flight. The kennel must be under the seat in front of the guest that is transporting it. Exceptions are made for service animals.
Is documentation required for my pet to travel?
No special documentation is required for a pet to travel in the cabin unless travelling into the United States.
Pets travelling into or out of the United States will require:
Health certificate
Value of shipment
Minimum of 8 weeks old.
* Air North classifies a 'service animal' as an animal assisting a visually impaired passenger.
PETS AS CHECKED BAGGAGE
Boeing 737 & Hawker Siddeley 748
Can my pet be considered checked baggage? If so, what are the limitations?
Yes. Your pet may travel as checked baggage. We ask that you contact reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 prior to travel, to ensure space is reserved for your pet. If space is not reserved acceptance will be based on "first come, first served"; however, there is no guarantee your pet will be accepted for travel.
All live animals must travel in an airline certified kennel. Maximum 2 pets per kennel.
There are additional fees that are to be paid at time of check-in for all pets travelling as checked baggage.
Your pet and its kennel must not exceed set checked baggage limits. Click here to view limits.
What type(s) of kennels are acceptable?
Follow these guidelines to ensure your pets kennel is air travel approved.
The kennel must be airline transport approved.
Be leak-proof, escape-proof and the door must fasten securely.
Containers used for the carriage of live animals must comply with IATA Live Animals Regulations and adhere to points (1) and (2).
Kennel door must be constructed of welded or cast metal. Plastic or top-opening doors are not allowed.
The kennel door should be secured, but not with a locking device, which an agent cannot open in case of an emergency situation. Zip Ties are recommended.
Be large enough for the animal to stand, turn around, sit and lie comfortably in a natural manner. Use our Kennel Guidelines (shown further below on this page) to help ensure your pet has the room it needs.
Be clean, with no offensive odors and contain absorbent material.
The use of straw, hay or wood shavings is prohibited.
Kennel must be free of wheels.
Be adequately ventilated.
Not be collapsible or foldable.
Be marked with the words "live animal" on the top.
Attached labels with the shipper and consignee's name, street address and phone number and also the name of the pet travelling, to allow our agents to better reassure the animal if talking to him/her.
How much does it cost to ship a pet as checked baggage?
Please refer to chart shown above on this page to see cost of shipping a pet as checked baggage.
Is documentation required for my pet to travel?
As checked baggage, the owner will be asked to fill out a pet declaration form at time of check-in, declaring the pet's name and owner's name, address and seat number.
Pets travelling into or out of the United States will require:
Health certificate
Value of shipment
Minimum of 8 weeks old.
Are there restrictions to the types of live animals that are able to travel as checked baggage?
No. As per the International Air Travel Association (IATA) rules and regulations all live animals may travel via air, however, must meet all rules and regulations set out regarding live animal air travel.
Females with suckling young and unweaned animals will not be accepted for air transport.
Weaned puppies younger than eight weeks should not be shipped due to possible dehydration during the flight.
PETS AS CARGO
Boeing 737 & Hawker Siddeley 748
Can I ship my pet as cargo and what is the cost?
You can ship your pet as cargo on both the Boeing 737 and Hawker Siddeley 748 for a fee. Please note pets as cargo fees are charged on dimension weight.
We ask that you contact cargo at (867) 668.2228 ext 227 or toll free in North America 1.800.661.0407 ext 227 prior to travel, to ensure space is reserved for your pet.
Special Notes
Calgary, Alberta - additional handling fee of USD30.00 is charged by cargo handlers. This fee must be paid in cash at time of animal drop off.
Edmonton or Calgary, Alberta - no live animals shipped as cargo, to or from, on Sunday flights.
Calgary, Alberta - no live animals shipped as cargo to or from, on holiday date flights.
What type(s) of kennels are acceptable?
Follow these guidelines to ensure your pets kennel is air travel approved.
The kennel must be airline transport approved.
Be leak-proof, escape-proof and the door must fasten securely.
Containers used for the carriage of live animals must comply with IATA Live Animals Regulations and adhere to points (1) and (2).
Kennel door must be constructed of welded or cast metal. Plastic or top-opening doors are not allowed.
The kennel door should be secured, but not with a locking device, which an agent cannot open in case of an emergency situation. Zip Ties are recommended.
Be large enough for the animal to stand, turn around, sit and lie comfortably in a natural manner. Use our Kennel Guidelines (shown further below on this page) to help ensure your pet has the room it needs.
Be clean, with no offensive odors and contain absorbent material.
The use of straw, hay or wood shavings is prohibited.
Kennel must be free of wheels.
Be adequately ventilated.
Not be collapsible or foldable.
Be marked with the words "live animal" on the top.
Attached labels with the shipper and consignee's name, street address and phone number and also the name of the pet travelling, to allow our agents to better reassure the animal if talking to him/her.
Is documentation required for my pet to travel?
With all live animal transfers, the shipper must fill in an airway bill declaring the live animals shipper's name and contact information, and receiver's name and contact information.
Are there restrictions to the types of live animals that are able to travel as cargo?
No. As per the International Air Travel Association (IATA) rules and regulations all live animals may travel via air, however, must meet all rules and regulations set out regarding live animal air travel.
Females with suckling young and unweaned animals will not be accepted for air transport.
Weaned puppies younger than eight weeks should not be shipped due to possible dehydration during the flight.
Pets & Jets Extras
KENNEL GUIDE
Use this measurement guide to ensure that your kennel is large enough to comply with the IATA regulations.
Enhancing Your Pets Travel Experience
We believe pets are part of the "family" and we want to ensure their travel experience is as stress free as yours. Our handlers, where required, will take exceptional care of your pet but we ask you aid us, and your pet, by performing a few simple favors:
When shipping pets, a favorite toy or article inside the container helps to calm the animal.
Placing a familiar absorbent blanket in the kennel will also help calm the animal, and help maintain hygiene in the kennel during transport.
Marking the pet's name on the outside of the container is also important. We can better reassure the animal when we talk to it using its name.
Feed the animal only a light meal and a short drink two hours before its scheduled departure.
Exercise the animal immediately before it leaves your premises.
Shipment of females in heat (oestrus) is not recommended.
Never transport an animal with a choke collar or muzzle.
Live animal and kennel hygiene
-Use a kennel that is clean and as odour free as possible.
-Bath or clean all live animals just prior to shipping.
Does Air North Have Kennels for Rent or Purchase?
No. We do not provide kennels for rent or purchase.
Embargo Periods
There are no embargo periods, however, during the busy holiday season (December 15 - January 6) a reduction in the number of kennel(s) allowed per flight will be implemented to ensure the safety and comfort of all pets.
All pets are shipped space available so please book your pets travel well in advance to secure a spot.
Pet Medical Requirements
Our policy is to have you consult your veterinarian prior to travel. We do, however, recommend against sedation, as it slows animal heart rate and breathing patterns making oxygen in-take more difficult during flight.
Shipping Your Pet Inter-Airline
We ask that you allow a minimum of 4-hours between flights when shipping inter-airline. It is the shippers' responsibility to arrange for travel and any accommodations for the pet between flights.
Services are available which alleviates the stress of shipping pets. World Animal Travel is a fee-based organization that streamlines the transport of your pet, and will even overnight your pet. They can be reached by phone at 1.604.303.7384.
Question Still Not Answered?
If you were unable to find the answer you were looking for try our FAQ section - Pets & Jets below. or call reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1. Our knowledgeable agents will be pleased to answer any questions you may have.
Passengers With Disabilities - Service Animals
Air North welcomes special needs passengers onboard. Please let us know in advance of any special requirements you may have, so that we can be prepared to accommodate your needs including mobility aids and service animals for the visually impaired.
Please check with reservations at (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1.
FAQ SECTION - PETS & JETS
How do I book travel for my pet?
If you are sending a live animal as cargo or checked baggage contact reservations centre (867) 668.2228 ext 1 or toll free in North America 1.800.661.0407 ext 1 prior to travel to ensure space is reserved for your pet. If space is not reserved we will base our acceptance on 'first come, first served' basis.
Can my pet travel with me in the cabin?
Yes. Your pet may travel with you in Economy Class but not Business Class, unless the pet is a service animal. See details shown above on this page.
Can I purchase a seat for my pet?
No. Due to Transport Canada regulations all animals in the cabin must remain within their kennels for the duration of the flight. The kennel must be under the seat in front of the passenger that is transporting the animal.
Are there kennels for rent or purchase?
No, we do not provide kennels for rent or purchase.
Should my pet be sedated prior to travel?
Our policy is to have you consult your veterinarian prior to travel. We do, however, recommend against sedation as it slows animal heart rate and breathing patterns making oxygen in-take more difficult during flight.
Can Air North, Yukon's Airline guarantee an allergen-free environment on its aircraft?
Although Air North will always do its best to accommodate customers with special requirements, our aircraft are public environments and therefore we are unable to guarantee an allergen-free environment.
Air North does not serve peanuts on board our aircraft. Despite regular cabin cleaning, however, it is possible that peanut residue or oils may be present in the cabin. In addition, items in our refreshment range may contain other nuts (e.g. walnuts, almonds or cashews).
Customers who express discomfort with sitting beside a pet in an onboard kennel will be relocated to another seat, if available. If the customer does not want to travel on the same flight, we will accommodate them on the next available flight at no extra cost.
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