WestJet Airlines is a Canadian low-cost carrier that provides scheduled and charter air service to 85 destinations in Canada, the United States, Europe, Mexico, Central America and the Caribbean.
Please note that Westjet has recently begun to charge for the first checked bag on Westjet flights within Canada and between Canada and the US for Econo Fare passengers.
View the 2017 Westjet Baggage Policies page for information about carry-on, checked, and excess baggage fees.
When to consult a veterinarian
For your pet's health and safety, WestJet recommends that you consult your veterinarian prior to reserving travel if your pet is:
Pregnant, in heat (estrus) or less than eight weeks old.
A snub-nose (brachycephalic or short-nosed) pet. These types of pets suffer from respiratory problems that increase with stress and heat, and therefore may not be suitable for travel.
Additionally, you should not administer any tranquilizer or other medication to your pet before travel without first consulting a veterinarian.
Conditions for acceptance
Your pet must remain in the kennel at all times for safety and operational reasons.
If you remove your pet from the kennel while onboard, you may be banned from travelling with your pet in the cabin on future WestJet flights.
The kennel must be stored at your feet at all times.
Pets that appear to be aggressive, unruly or in distress may be denied for transport at our discretion.
How to reserve space for your pet
For your pet's comfort, we recommend that you consider non-stop or direct flights, as well as early morning or late evening flights in the summer and midday flights in the winter.
Space for pets cannot be reserved online. To add your pet to your travel plans, please contact us at 1-800-581-9499.
We strongly recommend requesting space for your pet as soon as you have completed your booking and a minimum of 48 hours prior to your scheduled departure. If you check in without requesting space for your pet(s) 48 hours prior to departure, you may not be permitted to travel with your pet(s) as we limit the number of pets permitted on each flight. See below for fees and kennel information. WestJet cannot assume responsibility for pets that are not accepted for travel.
Pets travelling unaccompanied: WestJet Cargo accepts pets travelling unaccompanied on domestic flights only. If you wish to transport an unaccompanied pet within Canada contact WestJet Cargo for rates and information at 1-866-952-2746 (1-866-WJCARGO). If you wish to transport an unaccompanied pet to a U.S. or international destination, you must make arrangements through transportation companies and/or commercial businesses that meet specific shipping and administrative criteria.
A fee applies for pets travelling in the cabin or as checked baggage.
Travelling with one of our airline partners? Be sure to familiarize yourself with their fees as they may be different from ours. For code share flights, fees are collected on a one-way basis by the airline operating the flight.
Entrance requirements for pets
We are unable to keep track of all requirements for all pets, and we assume no responsibility for your compliance with any such requirements. If you are taking your pet(s) in or out of any province, territory or country, you are responsible for meeting customs and/or regulatory entrance requirements.
Entrance and documentation requirements are subject to change and may vary depending on your destination or breed of pet. For example, the import of pit bull terriers is regulated in some areas.
Contact your consulate, embassy or government authority to ensure your pet will meet the entrance requirements for your destination. If you are taking a round trip, your pet will be subject to re-entry requirements at your country of origin.
Pets may be denied entry to another country if they are in poor health, and may be subject to a medical examination.
Most pets travelling to the U.S. will require a health certificate from their veterinarian as well as proof of rabies vaccination in the last year.
When travelling with a bird, an import permit may be required and may need to be arranged in advance. You should contact the local country's embassy or consulate to confirm the import regulations for pet birds. There are also additional import regulations that require advance arrangements in order to return to Canada or the U.S. with a pet bird.
Before your flight
Your pet must be fed and watered in the four (4) hours prior to check in. Feed your pet only a light meal prior to departure and provide a quick drink of water before check in. Food and water is not permitted in the kennel.
An empty water dish should be placed inside the kennel and attached securely to the kennel door to avoid movement. In the event of a delay, our ground handlers may provide water to your pet without opening the kennel door.
Exercise your pet before leaving for the airport. Some airports may require pets to remain in the kennel at all times.
Please ensure you check in a minimum of two (2) hours prior to your flight time. You may be required to accompany your pet through additional security screening prior to proceeding through passenger screening.
If travelling to or from the United States, we cannot accept your pet for check-in more than two (2) hours prior to the scheduled departure of your flight.
WestJet will not accept pets in the cabin or in checked baggage at any time due to strict quarantine regulations on flights to/from:
Cayman Islands (Grand Cayman)
Hawaii (Honolulu, Kona, Lihue and Maui/Kahului)
Jamaica (Montego Bay and Kingston)
Birds of any type may not be imported into the Dominican Republic at any time.
Endangered birds and the remains of extinct birds may not be exported from Mexico at any time.
The following restrictions are applicable for pets travelling in checked baggage only, as there is limited room due to heavy holiday travel, which can pose a significant health risk for your pet.
December 11 to 14: maximum 2 pets
December 15 to January 6 inclusive: no pets accepted
January 7 to January 10: maximum 2 pets
The following restrictions are applicable for pets travelling in checked baggage only.
The temperature in the cargo hold will vary based on whether the aircraft is on the ground (outside air temperature would then apply), the duration of the flight, the cruising altitude and the speed.
Extreme heat can pose a significant risk to the health of pets; therefore, we do not accept pets in checked baggage annually from May 1 to October 31 on any flight to or from:
United States (Fort Lauderdale, Fort Myers, Las Vegas, Miami, New Orleans, Orlando, Palm Springs, Phoenix)
Puerto Rico (San Juan)
Mexico (Cabo San Lucas, Cancun, Cozumel, Mazatlan, Puerto Vallarta)
Cuba (Cayo Coco, Holguin, Santa Clara, Varadero)
Dominican Republic (Puerto Plata, Punta Cana, Samana)
Bahamas (Freeport, Nassau)
Turks and Caicos
Year round on any flight to or from:
La Romana (Dominican Republic)
Limits of liability
WestJet assumes no responsibility for the care or feeding of pets while in transit, so it is important that you prepare your pet for its journey.
The limits of liability outlined in our baggage claim page apply to pets as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss.
Consequential damages such as loss of enjoyment, loss of companionship, inconvenience, etc. are not compensable.
WestJet Vacations package bookings
For guests travelling on a WestJet Vacations package, the following exception applies to the information listed above:
Pets are not accepted at all hotels. Please contact the hotel directly for inquiries about pet acceptance.
Extra charges may apply and must be paid directly to the hotel. Guests wishing to travel with their pets are required to contact us so we can ensure your pet is added to your flight reservation.
Service and specialty animals
Air only reservations with WestJet
WestJet allows service and specialty dogs in the cabin of the aircraft, free of charge, when on duty. Please note that the policies for the acceptance of service and specialty dogs of our partner airlines may be different from ours.
Service dogs are defined as dogs required for assistance to a person with a cognitive or physical disability.
If you feel your service dog requires additional floor space to ensure its comfort and safety on board, please be prepared to provide your dog's weight, length, height and width so we can accommodate your dog. We will determine seating needs based on the size of your animal as defined in the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft.
A Registered Certificate Identification card, other written documentation and the presence of harnesses or tags will be accepted as proof that the dog is a service dog.
For flights departing to and from the U.S. WestJet follows the U.S. Department of Transportation guideline for Nondiscrimination on the Basis of Disability in Air Travel and will also accept the credible verbal assurance of the qualified individual with a disability using the dog on WestJet aircraft.
Specialty dogs are defined as dogs that are not providing a service to a person with a disability, but are trained to perform professional functions. Some examples of a specialty dog include search and rescue dogs and avalanche rescue dogs. A certificate may be required. Please note that specialty dogs are subject to all quarantine restrictions applicable to pets travelling in the cabin.
A Registered Certificate Identification card, other written documentation, the presence of harnesses or tags will be accepted as proof that the dog is a specialty dog.
Booking your flight
If you are travelling with a service or specialty dog, please notify WestJet a minimum of 48 hours prior to your flight's departure to allow adequate time to assign seating on the aircraft.
For guests travelling as part of a WestJet Vacations package booking, please contact us a minimum of seven days prior to departure. This will allow adequate time to assign seating on the aircraft, and to arrange suitable accommodations, transfers, car rentals or other services.
Due to entrance and quarantine regulations, service and specialty dogs are not accepted on flights to or from:
Jamaica (Montego Bay and Kingston)
You must ensure your dog meets all entrance and quarantine requirements for your destination. You must also obtain all required documentation for your destination. This avoids a situation where your animal will be denied entry.
Hawaii, the Cayman Islands and St. Lucia have strict import regulations and prior authorization for your service or specialty dog must be arranged well in advance of travel. For more information please contact:
Hawaii - Department of Agriculture
The Cayman Islands - Department of Agriculture 345-947-3090.
St. Lucia - Ministry of Agriculture, Forestry and Fisheries
Guests traveling on a WestJet Vacations package
For guests travelling as part of a WestJet Vacations package booking, please contact us at 1-888-581-9499 a minimum of seven days prior to departure. This will allow adequate time to assign seating on the aircraft, and to arrange suitable accommodations, transfers, car rentals or other services.
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